Privacy notice
This privacy notice details why CHAPEL FORGE FARRIERS retains your personal data which you provide to us and gives you information about your privacy rights and how the law protects you.
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you contact us to use our services to provide our farriery service, for a quote for said service, or to buy products from us.
This contact could be via our website, email, in person, in writing or by phone
The information you give us may include your name, address, email address, phone
number, and any relevant history which may be about your horse(s) and previous shoeing or veterinary treatment.
HOW THIS INFORMATION WILL BE USED
In law, we are allowed to use personal information, including sharing it outside our company, only if we have a legitimate reason to do so, for example:
- To fulfil a contract with you - i.e. to provide the service you have requested and to communicate with you about your bookings or horse(s) welfare
- When it is in our legitimate interest - i.e. there is a business or commercial reason to do so
- With your consent
We may therefore share your information with:
- Legitimate suppliers of ours such as accountants, veterinaries or equine product suppliers
- Members of staff or self-employed sub-contractors we employ who provide our service to you
NB We will not share your information with any other third party without your consent except
to help prevent fraud, or if required to do so by law.
MARKETING
On occasions we may ask our clients if we may use their information such as photos of their horses for case studies or for testimonials to use on our website, this will only be undertaken with the clients consent.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR?
Unless you request otherwise, we will keep your information to contact you no more than
1 year from the last time you use our services
After a year we will delete all your personal information, except for your name, relevant
client history and financial transactions (which we are obliged to keep for 7 years).
WHERE DO WE KEEP YOUR INFORMATION?
Your information is stored within our secure servers. Sending information via the internet is not completely secure, although we will strive to protect your information and prevent unauthorised access.
USE OF 'COOKIES'
Like many other websites, the websites owned by Chapel Forge use cookies. What are cookies? Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
This website may make use of cookies
- to monitor visitor sessions
- 'strictly necessary' cookies for website load balancing
- to track your cookie preferences
No personal information is stored in the cookies that are issued by the site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can disable them in your browser, though doing so may affect the functionality of our website. Most web browsers allow some control of cookies through the browser settings and it is possible to switch off cookies by setting your browser preferences. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
THIRD PARTY COOKIES
Our website uses third party cookies from Google Maps and Google Fonts.
ACCESS TO YOUR INFORMATION
You have the right to request a copy of the personal information that we hold about you,
if you wish to do so please contact our Forge office.
You also have the right to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
CHANGES TO OUR PRIVACY NOTICE
We will review our privacy policy regularly and make any updates on this page. This privacy notice was created on 14th May 2018
CONTACT US
Should you wish to contact us please contact our office on 01488 72613 or at info@chapelforge.co.uk or you can contact the independent commissioner’s office below with any concerns
www.ico.org.uk/concerns/handling